Store Policies and Ordering Information

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Terms and Conditions:

Your use of the A WHITER SMILE web site is governed by the policies, terms and conditions set forth below. Please thoroughly read the following information. By using this site or submitting an order for products, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below.

If you do not agree to these terms and conditions, please do not use this site and please do not submit any orders for products. A WHITER SMILE may change these terms and conditions in the future. It is your responsibility as a user to periodically return to this page to review the terms and conditions for amendments. The amended terms shall take effect automatically the day they are posted on the site. Your continued use of the A WHITER SMILE web site following any amendments will constitute agreement to such amendments.


All prices quoted include sales tax, however are exclusive of shipping and handling charges. Price and availability of products offered on the web site are subject to change without prior notice. To the extent we provide information on availability of products, you should not rely on such information.


All sales are final. Products available on this web site are not for trial. By purchasing from this web site, you are acknowledging that you have had prior experience using these products in the past and are fully aware of their effects and possible side effects.

A WHITER SMILE reserves the right to cancel any order placed for any reason at all.

If you would like to purchase products described on the web site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to A WHITER SMILE will be accurate, complete and current. You agree to pay all charges incurred by authorized users of your account and credit card at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable shipping and handling charges related to your purchases.

Please examine all information before submitting your order. (This includes cart contents, shipping address, shipping options, billing address, and all other order information.) Packages returned to sender for any reason will be discarded without refund or credit.

Payment Methods:

A Whiter Smile accepts VISA and MasterCard credit cards. For your protection, we check all credit cards for potential fraud. Please be sure to provide your exact billing address and telephone number, that is, the address and phone number where credit card statements are sent. Incorrect information may cause your order to be cancelled. We do not accept mail orders such as COD, personal checks, or money orders.


Orders are shipped from our facility within 2-3 business days via USPS Priority Mail with delivery confirmation or UPS Ground with delivery confirmation. Priority Mail usually takes 2-3 days for delivery after shipping and UPS takes 3-5 days. However, delivery can sometimes take as long as 7-10 days.

I understand that A WHITER SMILE cannot be responsible for the package after it has been delivered to my shipping address. I agree that the United States Postal Service Delivery Confirmation service indicating the delivery date, time, and zipcode shall serve as proof of delivery.


All sales are final. Due to the personal nature of the products available on this web site, we cannot process returns, refunds or exchanges for any reason.

Any package returned to sender for any reason, will be discarded without refund or credit. An amount equal to the total purchase price (including shipping and handling) will be required to re-ship any order.


We do not accept order modifications. Orders that have been processed cannot be modified. Please be sure of your order before placing it. In the event that an order must be modified, a US$19.99 modification-processing surcharge will be applied to the order.


Orders that have been processed cannot be cancelled. Orders can only be cancelled on the same day that the order was placed. All cancelled orders are subject to a one time, non-refundable, US$19.99 cancellation processing fee.


Unless otherwise specified, all items sold through this web site are purchased in new condition, directly from the manufacturer. As a result, we will not accept returns, offer exchange, or offer refunds, for defective or otherwise unusable items. All items available on this web site are sold in AS-IS condition. Please contact the manufacturer for assistance with defective products.

Promotional Items:

We cannot process any exchanges, refunds or provide warranties/guarantees for any free or promotional items that may be shipped with your order.


Do not use any of the products available on our site if you are pregnant or nursing.

Keep all items out of the reach of children.

Information on our website and/or provided by our support staff, is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical/dental professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging. If you have or suspect that you have a medical problem, promptly contact your health care provider. Information and statements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

Please consult with your dentist prior to using any teeth whitening products, if you are allergic to any of the following: sodium fluoride, carbamide peroxide, hydrogen peroxide, glycerin, carbome, sodium hydroxide, ammonium, hydroxide, silicone.

Always check with your dentist and physician before any dental treatment.

Whitening products are not to be used in place or substitute of any dental treatment.

Crowns, caps, fillings, dentures, cavities, or bridges will not bleach or change color.

If swelling of the gums, pain, or any other questionable symptoms occur while using whitening products, stop immediately and see your dentist.

Foods and juices high in acid may cause sensitivity while using whitening products.

All teeth will not whiten the same. Grayish and brownish teeth will not whiten as well as yellow-hued teeth.

Do not use whitening products if you are wearing braces.

Do not use tobacco products or eat while using whitening products.

Keep whitening gels out of heat/sunlight.

Do not freeze whitening gels.